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Sainsbury's cancels Christmas

Sainsbury’s cancels Christmas

A major IT systems failure has meant many Sainsbury’s customers have had their Christmas delivery slots cancelled.

“We experienced a brief technical issue with our website last night, which has now been fixed,” a Sainsbury’s spokesperson said. But what Sainsbury’s omitted to say was that this ‘brief’ technical issue coincided with the deadline for submitting Christmas orders, leaving customers unable to complete their orders, while other customers have complained on Twitter that their confirmed delivery slots have been cancelled.

Asda and Waitrose are also reportedly having IT problems.

Online grocery shopping at Christmas isn’t new, so I think these failures demonstrate that more customers than ever are going digital, and this has created a new peak that the online retailers either hadn’t anticipated or hadn’t properly tested for.

The big question is how many of these disappointed and abandoned digital customers will trust online grocery providers to deliver in the future?

 

Alan Moulsdale, Technical Director, StarBase

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StarBase – Performance Testing Specialists

Posted by:alan
alan
Technical Director, StarBase
Alan has worked for StarBase since 1997. He now has responsibility for identifying and formulating new products, services and solutions; and for evangelising StarBase’s solutions to existing and prospective clients. Alan architected StarBase’s Performance Testing Methodology. In addition to this being the foundation of many successful StarBase client projects, elements have also been adopted by blue chip organisations including companies in the financial sector and leading system integration specialists.

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